Frequently asked questions
Find answers to our most frequently asked questions.
Shipping & returns
What if a product doesn’t work for me?
We do not accept unused or change-of-mind returns. Our fulfillment partner’s US warehouse does not accept customer returns, and we cannot take packages in India.
Damaged, defective, or wrong items are covered. Report them within 7 days of delivery with photos on the start a return page. You keep the item; we refund or replace it from the photos. Do not ship anything back. We review complete requests within 24–48 business hours. Approved refunds are issued within 1–3 business days; your bank or PayPal may then take additional business days to show the credit. Full details are on the return and refund policy.
What are your delivery times?
We ship from a US warehouse to the United States only. Typical delivery is 3–7 calendar days after you order. That includes 1–2 business days of processing (Monday–Friday, excluding US warehouse holidays), then US transit. These are estimates, not guarantees. Shipping is free. See the shipping policy.
How much is shipping? Where do you ship?
We offer free shipping on all US orders, with no minimum purchase. Checkout is United States only.
How does order processing work?
Zeniqas is operated from Mangaluru, India. Orders ship from a US warehouse. After you place an order it enters a processing queue for verification, packing, and dispatch. Processing is typically 1–2 business days, Monday–Friday, excluding US warehouse holidays. Transit to a United States address starts after that. Typical total is 3–7 calendar days after you order. Multi-item orders may ship in more than one package, each with its own tracking number.
If you need to change an address or cancel, email support@zeniqas.com immediately. We cannot change or cancel an order that has already been processed or dispatched.
How can I track my order?
When your order is dispatched you receive a shipping email with tracking (where the carrier provides it). Tracking can take 24–72 hours to become active. You can also use the order tracking page with your order number.
Will I pay customs?
We ship to the United States only. US orders do not add a separate customs charge at checkout.
Catalog, company, and how to reach us
Products & support
What does Zeniqas sell?
Zeniqas is a kitchen and home shop operated from Mangaluru, India. We sell to United States addresses only. The three pieces are the Question Mark Lamp, the Mushroom Ice Mold, and the Fruit Bath Mat. See the collection.
Are products exactly as shown in the photos?
We try to show each product accurately. Color, texture, and size can still vary slightly because of lighting, screens, and manufacturing. Use the specifications and package-includes list on the product page before you order.
Where is Zeniqas based?
Zeniqas is operated from Mangaluru, Karnataka, India. We sell to United States addresses only. Prices are in USD. Mailing address: Nodu Lane Bejai, Battagudda, Mangaluru, Karnataka 575004, India. Orders ship from a fulfillment partner’s US warehouse. Email support@zeniqas.com or use the contact form.
Do you offer product samples?
We do not currently send free samples. If you have a question about materials, size, or compatibility, email support with the product name before you buy.
How do I contact support?
Email support@zeniqas.com or use the contact page. We typically reply within 24–48 business hours, Monday–Friday. Include your order number when you have one. The business address is Nodu Lane Bejai, Battagudda, Mangaluru, Karnataka 575004, India.