Return & Refund Policy

Zeniqas does not accept unused or change-of-mind returns. We refund or replace damaged, defective, or incorrect items.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery with your order number and photos. You keep the item. We refund or replace it from the photos. Do not ship anything back.

Neither our India business address nor our third-party fulfillment partners accept customer returns. We do not ask customers to return items, and we do not publish a return address.

Unused and change of mind

We do not accept unused or change-of-mind returns. International return shipping and customs are usually more than the item is worth, so we do not offer that path.

How to report a problem

Use the start a return page, or email support@zeniqas.com. Include your name, order number, and what went wrong. Do not ship anything.

When we review a request

We review complete requests (order number plus photos) within 24–48 business hours, Monday–Friday.

When a refund is issued

If we approve a refund, we issue it to the original payment method within 1–3 business days after approval. Your card issuer or PayPal may then take additional business days to show the credit on your statement. If we approve a replacement, it is dispatched through a third-party fulfillment partner after that same review.

Contact

Zeniqas is operated from Mangaluru, India, and sells to United States addresses only.
Nodu Lane Bejai, Battagudda, Mangaluru, Karnataka 575004, India
support@zeniqas.com ·  Monday–Friday. We typically reply within 24–48 business hours.