Return & Refund Policy

14-day returns. Unused and change-of-mind returns are accepted within 14 calendar days after you receive your order. We issue your refund to the original payment method once the carrier arranged by Zeniqas confirms pickup of your returned items. Zeniqas pays return shipping for approved unused and change-of-mind returns.

Unused items and change of mind

Request a return within 14 calendar days after receiving your order. Items returned for these reasons must be unused. The 14-day window starts on the date your order is delivered, not the date you place it.

How to request a return

Use the Start a return page and sign in with the email address used for your order. Select your order and items, choose a reason, and submit your request. This applies to unused, change-of-mind, damaged, defective, and incorrect-item requests. The 14-calendar-day request window is measured from recorded delivery, not the order date. Requests submitted after this window are not eligible. We review each request before approval. For approved unused or change-of-mind returns, Zeniqas arranges and pays for return shipping; wait for confirmed pickup instructions before handing over your items. Email support@zeniqas.com if you need help accessing your order.

Refunds for unused and change-of-mind returns

We issue your refund to the original payment method once the carrier arranged by Zeniqas confirms pickup of your returned items. Your bank or payment provider may take additional time to display the credit.

Damaged, defective, or incorrect items

Damaged, defective, or incorrect items: contact us within 14 calendar days of delivery with your order number and clear photos. After review, we refund or replace the item; you keep it and no return shipment is required for these claims.

We review complete requests within 1–2 business days, Monday–Friday. For approved damaged, defective, or incorrect-item claims, refunds are issued to the original payment method within 1–3 business days after approval. Replacements are arranged after review.

Contact

Zeniqas sells to United States addresses only. Orders ship from US inventory. Our business mailing address is Nodu Lane Bejai, Battagudda, Mangaluru, Karnataka 575004, India. Contact us for pickup instructions rather than sending a return to this mailing address.
support@zeniqas.com · Monday–Friday. We typically reply within one business day.