Start a return

Request unused, change-of-mind, damaged, defective, or incorrect-item returns within 14 calendar days after delivery.

Sign in to request a return

Sign in using the email address used at checkout and the verification code sent to your inbox. Open your order, choose Request return, select your items, and explain the reason. Your request and its status are linked to the order.

All return reasons have the same 14-calendar-day request window. Requests submitted after the window are not eligible. The window is measured from the order's recorded delivery, not a date entered by the customer.

Unused and change-of-mind returns

For approved unused and change-of-mind returns, Zeniqas arranges and pays for return shipping. Items must be unused. Wait for confirmed pickup instructions before returning anything.

Damaged, defective, or incorrect items

Submit a request against your order within 14 calendar days of delivery. Describe the problem and keep clear photos ready. After review, we refund or replace the item; you keep it and no return shipment is required for these claims.

Refunds for unused and change-of-mind returns

Once your unused or change-of-mind return is approved and pickup is arranged, we send the instructions. We issue your refund to the original payment method after the carrier arranged by Zeniqas confirms pickup of your returned items. Your bank may take additional time to display the credit.